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Privacy Policy

Last updated 03/07/2023


  1. Who we are
  2. Contact us
  3. Information we collect
  4. How your information may be used
  5. How your information may be shared
  6. Storage and retention of information
  7. Children
  8. Your rights
  9. Changes to our privacy policy

Universal Music Group is the world leader in music-based entertainment. We are the home for music's greatest artists, innovators, and entrepreneurs. As digital technology refashions the world, our unmatched commitment to lead by developing new services, platforms, and business models for the delivery of music and related content empowers innovators and allows new commercial and artistic opportunities to flourish.

As part of this mission, Universal Music Group operates the Music Can website (the "Site") in partnership with the Power of Music Consortium - UK Music, the National Academy for Social Prescribing, Manchester Camerata and The Utley Foundation. This privacy policy describes Universal Music Group's data practices, including the collection, use, and sharing of data related to the Site, along with the choices and rights you have to control those data practices.

Who we are

The Site is operated by Universal Music Operations Limited, data protection number Z5512937 located at 4 Pancras Square, London, N1C 4AG. AS used in this policy, "Music Can", "we", and "our" refers to this entity, who acts as a data controller and is responsible for the processing of personal data by the Site under applicable privacy and data protection laws.

Other entities in the Universal Music Group family of companies may receive or process data in connection with the operation of the Site, including Universal Music Holdings Limited, data protection number Z2248611, which is also located at 4 Pancras Square, London, N1C 4AG. Where applicable, each of these entities separately makes the disclosures in this privacy policy.

Contact us

Questions or comments about this privacy policy, our data practices, or requests regarding your privacy rights may be submitted through our Privacy Request Form by clicking here. We are only able to respond to requests related to our data practices through this form.

ALL NON-PRIVACY QUESTIONS: Please see this FAQ regarding how to contact UMG with questions or requests not related to our privacy practices or your privacy rights.

You may also contact UMG’s Data Protection Officer, by writing to Universal Music Group(ATTN: “Data Protection Officer”), 2220 Colorado Ave, Santa Monica, CA 90404, USA.

Information we collect

In our operation of the Site, we collect the following categories of data:

Table of information we collect

How your information may be used

We may use information we collect to:

- Respond to requests and/or queries, including customer support queries,

- Improve the Site,

- Operate and administer the Site, including providing content, troubleshooting, data analysis, testing, research, statistics, and other internal operations,

- Manage access to the Site,

- Analyze usage of the Site,

- Secure the Site and prevent fraud or other illegal activities,

- Resolve disputes and/or enforce our agreements,

- Comply with legal and regulatory obligations.

How your information may be shared

In compliance with applicable laws, we may share information about you with third parties to facilitate the uses described above, including:

- Our affiliates and joint venture partners that we have now or may have in the future,

- Our business partners, suppliers, agents, and sub-contractors who provide services on our behalf,

- As part of an actual or potential corporate sale, merger, or acquisition, or other transfer of all or part of UMG,

- Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity, or

- With your consent or as otherwise disclosed at the time of data collection or sharing.

Storage and retention of information

We will retain the information we collect in accordance with applicable laws and as reasonably necessary for our processing purposes set out under this privacy policy, including resolution of disputes, enforcement of agreements, securing the Site, and to comply with our legal obligations. When personal data is no longer necessary for our purposes we will delete or deidentify the data.

We will also take steps to ensure that the information we collect is treated securely and in accordance with this Privacy Policy. We have put in place technical and organisational procedures designed to safeguard the information we collect.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect the information we collect, we cannot guarantee its security.


The Site is not directed toward children (as defined by local law) nor does UMG knowingly collect information from children (as defined by local law) without parental consent except where in compliance with applicable laws.

Your rights

You may have certain rights regarding our processing of personal data about you. These rights may include access to, rectification, erasure, and/or portability of your personal data. You can exercise these rights by contacting us as described in the “Contact” section. We may take steps to verify your identity before completing your request. Our verification measures vary based on the risk to the individual and may involve confirming access to the relevant email account, providing a government-issued ID or other identification documents, or providing other account details or information that indicates a valid request.

You may also be entitled, in accordance with applicable law, to lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law.

Specific information regarding rights related to data processing of European data and personal data about residents of California, Colorado, Virginia, Connecticut, and Utah can be found on our US State and European Rights page.

Changes to our privacy policy

Any material changes we may make to our privacy policy in the future will be posted here. Please check back frequently to see any updates or changes to our privacy policy.

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